Refund policy

Return and Refund Policy

At Green Salt Movement, we strive to provide our customers with high-quality organic meals, granola, chocolate, and other locally sourced foods. Your satisfaction is our priority. However, we understand that situations may arise where you need to return a product or request a refund. Please review our policy below:

1. Returns:

We accept returns on items that meet the following criteria:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receipt. We will arrange for a replacement or issue a refund.

• Incorrect Items: If you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be sent to you or issue a refund.

2. Refunds:

Refunds may be issued under the following circumstances:

• Quality Concerns: Orders can be canceled and refunded if the request is made before the order is processed for delivery or pickup. Once the order is processed, it cannot be canceled, but it may be eligible for return under other conditions mentioned above.

• Cancellation: Orders can be canceled and refunded if the request is made before the order is processed for delivery or pickup. Once the order is processed, it cannot be canceled, but it may be eligible for return under other conditions mentioned above.

3. Eligibility:

To be eligible for a return or refund, please ensure that you adhere to the following conditions:

• Inspection Upon Pickup: When picking up your meals, please check them to ensure they meet your satisfaction before leaving our location.

• Storage Procedures: Upon receiving your meals, it is important to follow proper storage procedures. Please place the meals in the refrigerator immediately upon arrival. Our meals are best consumed within 5 days, with salads recommended to be consumed within the first three days.

• No Freezing: We do not accept returns for items that have been frozen. Please ensure that you do not freeze any of our products.

• Cleanliness of Containers: For glass containers that have been used, please ensure they are cleaned before returning them. Additionally, kindly ensure that you bring your own bag for the return.

• Packaging and Unused Condition: To be eligible for a return or refund, the item must be in its original packaging and remain unopened. The item must also be unused and in the same condition as when you received it.

• Proof of Purchase: Proof of purchase is required for all returns or refunds.

4. Non-Refundable Items:

Certain items are not eligible for return or refund, including:

• Perishable items that have been opened or consumed.
• Items purchased through third-party retailers.

5. How to Request a Return or Refund:

To request a return or refund, please contact our customer service team at [contact information]. Please provide your order number and details of the issue, and we will assist you promptly.

6. Pickup and Delivery:

For items picked up at our location or delivered locally, please inspect the items upon receipt. Any issues with the order should be reported to us immediately for resolution, otherwise it won't be a refund included. 

7. Inspection of Items and Delivery Conditions:

• Upon Receipt: For items picked up at our location or delivered locally, please inspect the items upon receipt. Any issues with the order should be reported to us immediately for resolution. Failure to report issues promptly may result in the exclusion of a refund.

• Delivery Protocol:
  

  For delivery items, please ensure that someone is available to receive the delivery hand to hand. We do not leave meals unattended in a safety place or at the door. It is imperative that you or a representative is present at the delivery location between 5 pm to 9 pm on Sundays if you choose the delivery option.

  Missed Deliveries:

  If you aren't at home by the time the delivery driver arrives, you have the option to collect it on a Monday evening from 5 pm until 7 pm at the kitchen in Miami Beach. However, please note that a fee will be charged for the return delivery to the kitchen, which must be paid to the delivery driver.

  Additional Notes:

  • Please ensure that you provide accurate delivery instructions and contact information to avoid missed deliveries.

  • If you anticipate not being available during the delivery window, please make alternate arrangements or contact us in advance to reschedule the delivery.

  • We appreciate your cooperation in ensuring the safe and timely delivery of your meals.

8. Changes to Policy:

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for changes.

By placing an order with Green Salt Movement, you acknowledge that you have read and agree to our Return and Refund Policy.

If you have any questions or concerns about our policy, please don't hesitate to contact us.